Magento Support

Netsmartz Support Services

Envision Ecommerce, a Netsmartz company, is a Magento Business Solution Partner. We endeavor to provide outstanding value by exceeding expectations and our competent technical support has a major role to play in that. Magento support helps you get the most efficiency from your eCommerce solutions, while proactive support prevents costly inefficiencies. We offer 24x7 support for Magento applications and a dedicated online portal so youget the support you need quickly and conveniently.

Application Services
  • Magento 1 Opensource
  • Magento 1 Enterprise
  • Magento 2 Opensource
  • Magento 2 Enterprise
  • Magento Cloud
  • Payment Gateways
  • Urgent Bug Fixing
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Functional Services
  • Business Analysis
  • Solution Designing / Mapping
  • Business Process Improvement
  • KPI Evaluation / Enhancement
  • Functional Assistance
  • Add-on Implementation
  • User Training / Assistance
  • Application Testing
  • Documentation
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Technical Services
  • Upgrades and Updates
  • Troubleshooting
  • Technical Support
  • Performance Tuning
  • Migration to Cloud
  • Development and Configurations
  • Integrations
  • Hotfixes
  • Custom Application Development
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IT Support
  • Issue Resolution
  • System Monitoring
  • Server and Application Maintenance
  • Security Role Audit
  • Office 365 Support
  • Azure and AWS Support
  • Disaster Recovery Planning & Setup
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Support Services Pricing & Plans

Per Ticket Mage 20 Mage 40 Mage 80 Mage 100 Build Your Team
Month to Month $100 per ticket Plus $30/hr $500 $880 $1600 $1800 Request a Quote
Hours Included Monthly NA 20 hours 40 hours 80 hours 100 hours 160 hours per resource
Overage Hours Rate NA NA 2% 5% 10% NA
Rollover Hours Allowed NA NA
Rollover Hours (Maximum) NA 0 hours 10 hours 20 hours 30 hours NA
Subscription Plan Features
# of Authorized Contacts NA 1 1 1 2 4
Proactive Audit & Monitoring Plan NA
Dedicated Account Manage NA
Core Features
Online Help Desk
Direct Team Contact
24*7 Customer Care NA
Response Times 8 hours 24 hours 18 hours 12 hours 8 hours Always Available

Frequently Asked Questions

Is development covered by a support plan?

All support plans include analysis and budget approvals for development requests, but not the actual development.

Is training covered by a support plan?

Yes. Under this agreement, short remote training sessions (2 hours or less) are included.

Can support plans be changed or cancelled?

The agreement will remain in force for a period of 6 months from the effective date. The agreement will automatically renew for an additional one month period, unless terminated by either party in writing 60 days prior to the renewal date.

How many people can call for support?

The number of authorized users is determined by the support agreement executed by the Client. Netsmartz assumes all authorized users not only have authority to contact Netsmartz to initiate services, but also have authorization to make changes to the Client's Magento solutions. It is the Client's responsibility to provide and maintain the list of authorized users including current contact information for all authorized users.

How do I get after hours support?

All support plans provide for 24/7 support. You can call the same support number outside business hours to request support services. Note that the support team will do their best to resolve any request as a support incident. If they are unable to o so, it will be referred to a consultant or developer.

Frequwhy go with magento support services from netsmartzently Asked Questions

  • Cost-effective support with rates as low as $25 per hour.
  • Our proactive approach eliminates costly downtime.
  • Flexible and comprehensive support plans that include Functional, Technical, Application and IT Support.
  • Offers a variety of plans to cover most requirements. We even provide you a customized plan if needed.
  • Team members are Certified Magento Developers.
  • You have an option that allows you to have a Certified Magento Developer or team for your business.